Reference

Terms Conditions That Cover Your Account

These terms govern your account on pokerneqs — how you open it, how you fund it with PayPal, Venmo, or Play+, and what rules apply in your eligible state.

Account eligibility by statePayPal, Venmo & Play+ rulesDeposits & withdrawalsAccount securityContact & dispute process

Explore the Lobby Read FAQ

CONTACT CHANNELS

How to Reach Us About These Terms

Live Chat Open a live chat session directly from your account dashboard. It is the fastest path to a terms clarification, a payment hold question, or an account access issue.

Email Support Send a detailed message to our support address from your registered email. We use that address to confirm your identity before discussing any account-specific terms matter.

Account Help Center Your account settings panel includes a Help section with answers to the most common terms questions — covering PayPal limits, identity verification steps, and state eligibility checks.

What These Terms Actually Cover

pokerneqs Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access to pokerneqs depends on where you live. Online casino and sportsbook activity is regulated state by state across the United States, so availability is limited to states where local law permits it. By opening an account, you confirm that you are located in an eligible

1
state and that the information you provide during identity verification is accurate. Your account is personal and non-transferable — sharing login credentials or allowing another person to transact on your behalf is a violation of these terms. Deposits and withdrawals processed through PayPal, Venmo, or Play+
2
are subject to the transaction limits and verification steps displayed at checkout. We reserve the right to place a hold on any transaction flagged during our fraud review process, and we will contact you through your registered email or live chat if that happens. These terms
3
may be updated when product features or legal requirements change. We will notify you via your account email before material changes take effect, and continued use of the platform after that date constitutes acceptance. If you disagree with a revision, you may close your account before
4
the effective date with no penalty.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

ACCOUNT SECURITY PRACTICES

How We Handle Your Account and Data

Data Retention

We keep your account records for as long as required by applicable state law. Once your account is closed and any mandatory retention window passes, we delete personal data that is no longer needed for legal or audit purposes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings; disabling session cookies will affect your login experience.

Account Security

Every login triggers an OTP verification to your registered mobile number or email. If you notice activity you did not authorize, contact us through live chat immediately so we can freeze the account and begin a review.

Requesting Changes

To update personal details, request a data export, or ask us to delete your account data, send a written request from your registered email address. We will confirm receipt and complete eligible requests within the timeframe local law requires.

Questions About Our Terms

You must be located in a state where online casino activity is permitted under local law. Eligibility is determined at the time you open your account using your registered address and identity verification documents.

Yes. We will email your registered address before any material change takes effect. Continuing to use the platform after that date means you accept the revised terms. You may close your account before then with no penalty.

Holds are triggered by our fraud review process. We contact you through your registered email or live chat with next steps. Most holds are resolved once identity verification is confirmed.

Send a written request from your registered email address. We will confirm receipt and fulfill eligible data export requests within the timeframe required by the law in your state.

Open a live chat or email our support team from your registered address. We will log the dispute, assign a case number, and respond with a resolution or next steps within the period specified in your state's applicable rules.

Yes. If we notify you of a material change and you do not agree with the revised terms, you may close your account before the effective date. Any confirmed balance subject to standard withdrawal verification can still be withdrawn.

Reference